Frequently Asked Questions (FAQ)

Frequently Asked Questions

What happens after I make a purchase?

After completing your purchase, you’ll receive a confirmation email with your receipt and next steps. All offerings through Soulful Living with Heather are delivered electronically or in person, depending on the service.

If you don’t see the email, please check your spam or promotions folder.

How and when will my session be scheduled?

For sessions and services, I will reach out within 24 hours to coordinate scheduling.

If you need to schedule sooner or have a time-sensitive question, you’re welcome to contact me using the form on the website.

How should I prepare for my session?

Before your session, you’ll receive a follow-up email with details to help you prepare. This may include:

  • Suggestions for creating a comfortable and supportive environment

  • A Google Calendar invitation with session details

  • A Google Meet link for virtual sessions

  • Any additional instructions specific to your selected service

What should I expect during the session?

In-person sessions
I’ll arrive fully prepared with everything needed for your session.

Virtual sessions
Sessions take place via Google Meet in a supportive and interactive format.

Will there be any follow-up after the session?

Yes. Depending on the service, you may receive a follow-up email that includes:

  • Personalized notes or reflections

  • Integration tools, resources, or suggested practices

  • Guidance on possible next steps, if appropriate

Follow-up materials vary by offering.

How are digital products delivered?

All digital products are delivered electronically via email or download access after purchase.

At this time, no physical products are shipped.

What if I have questions before or after purchasing?

If you’re unsure whether an offering is the right fit, or if you have questions about scheduling or access, please reach out using the contact form. Clear communication and mutual understanding are important to me.

Where can I find information about policies and terms?

Details about scope of services, refunds, privacy, and participation expectations are outlined on the Policies & Terms page.