Frequently Asked Questions

What happens after I make a purchase?

After completing your purchase, you’ll receive a confirmation email with your receipt and next steps. Depending on the offering, this may include scheduling information, access to a digital product, preparation details, or follow-up instructions.

All offerings through Soulful Living with Heather are delivered electronically, virtually, or in person, depending on the service.

If you don’t see the email, please check your spam, junk, or promotions folder.

How and when will my session be scheduled?

For sessions, coaching, consulting, Reiki, writing support, and other scheduled services, I will follow up by email to coordinate a time.

If your purchase includes a scheduling link or specific instructions, please follow the steps included in your confirmation or follow-up email.

If you have a time-sensitive question, you are welcome to contact me through the website.

How should I prepare for my session?

Before your session, you may receive a follow-up email with details to help you prepare. Depending on the service, this may include:

A Google Calendar invitation with session details
A Google Meet link for virtual sessions
Suggestions for creating a comfortable and supportive environment
Reflection questions or preparation prompts
Any additional instructions specific to your selected service

Preparation varies by offering. Some sessions require only your presence, attention, and openness to the process.

What should I expect during a virtual session?

Virtual sessions are typically held through Google Meet unless otherwise arranged. Sessions are designed to be supportive, focused, and interactive.

Depending on the service, we may work through reflection, conversation, coaching questions, creative inquiry, writing or editing feedback, strategic planning, energy-centered practices, or next-step development.

What should I expect during an in-person session?

For in-person sessions, I will communicate any relevant details in advance, including location, timing, preparation, and what to expect.

For Reiki or healing-centered sessions, a consent form may be requested before the session. You are encouraged to communicate any comfort needs, accessibility considerations, or questions beforehand.

Will there be any follow-up after the session?

Yes, depending on the offering. Follow-up may include:

Personalized notes or reflections
Integration tools, resources, or suggested practices
Writing, editing, or strategy notes
Recommended next steps
Links or materials connected to the session

Follow-up materials vary by service and are not included with every offering unless specifically stated.

How are digital products delivered?

Digital products are delivered electronically through email, download access, or another digital delivery method after purchase.

At this time, no physical products are shipped unless specifically stated in an individual product description.

Do you offer refunds?

Due to the nature of services, sessions, workshops, digital products, and downloadable materials, all sales are final unless otherwise stated in writing.

Please review the offering carefully before purchasing. If you are unsure whether something is the right fit, reach out with questions before completing your purchase.

Are Reiki, coaching, or reflective sessions a substitute for therapy or medical care?

No. Reiki, coaching, Soulful Insight Sessions, healing-centered practices, workshops, and reflective services are intended for educational, creative, personal development, and wellness-supportive purposes.

They are not a substitute for medical care, mental health treatment, diagnosis, therapy, legal advice, financial advice, or crisis support. Please consult an appropriate licensed professional for medical, mental health, legal, or financial concerns.

Do you offer writing, editing, or consulting support?

Yes. I offer writing, editing, consulting, facilitation, and program or learning design support for individuals, creative entrepreneurs, nonprofits, organizations, and mission-driven leaders.

This may include strategic writing, editing, content development, organizational documents, grant narratives, program materials, reflective writing support, or developmental feedback for longer-form projects.

What if I’m not sure which offering is right for me?

You are welcome to reach out through the contact form with a brief note about what you’re looking for. I can help clarify which offering may be the best fit or whether a custom conversation would be more appropriate.

Where can I find information about policies and terms?

Details about scope of services, refunds, privacy, scheduling, participation expectations, digital products, intellectual property, and confidentiality are outlined on the Policies & Terms page.