Services Frequently Asked Questions (FAQ)

What to Expect After Your Purchase

Thank you for choosing Soulful Living with Heather! Since my services are non-physical, I want to ensure you have a seamless experience and know exactly what to expect after making your purchase.

Step 1: Confirmation Email

After completing your purchase, you’ll receive a confirmation email that includes:

  • Your receipt and purchase details.
  • Initial instructions for scheduling your session.

Tip: If you don’t see the email in your inbox, please check your spam or promotions folder.

Step 2: Scheduling Your Session

For Sessions and Services:

  • Within 24 hours, I’ll email you to coordinate a convenient time for your session.
  • Prefer to expedite scheduling? Feel free to reach out: 

    Step 3: Preparing for Your Session

    To help you get the most out of your session, I’ll provide:

    • Suggestions for creating a calm and comfortable environment.
    • Connection details, such as Google Calendar invites and Google Meet links.
    • Any specific considerations or items to bring, tailored to your selected service.

    Step 4: During the Session

    In-Person Services:
    I’ll arrive fully prepared with everything we need for a meaningful and personalized experience.

    Virtual Services:
    We’ll connect via Google Meet for a seamless, engaging, and interactive session.

    Step 5: Post-Session Follow-Up

    After our session, I’ll send you a follow-up email that includes:

    • Resources, notes, or materials related to your session.
    • Suggestions for integrating the tools and insights into your daily life.

    Need Assistance?

    If you have any questions or need help scheduling your session, please don’t hesitate to reach out:

    Terms of Service:

    By using our services, you agree to our Terms of Service.

    Refund Policy:
    We do not offer refunds for services or digital products. Learn more by reviewing our Refund Policy.

    Privacy Policy:
    Your data is protected in accordance with our Privacy Policy.

    Shipping Policy: 
    We do not ship physical products at this time.